Refund policy

We want you to love every piece you buy from Senshi. If something isn't right, you can return it within 7 days of delivery.

Returns

• Raise a return request within 7 days of delivery by writing to info@senshi.co.in with your order number and the reason for return.
• Items must be unused and unworn, in their original condition and packaging, with all tags, pouches and boxes included.
• For hygiene reasons, earrings must be returned with the original backs and seal intact.
• Requests raised after 7 days, or items that have been worn, altered or damaged after delivery, cannot be accepted.

Return shipping

Senshi is a small business, and we truly appreciate your support. While we are happy to take back your order, return shipping is to be arranged and paid for by you. We will share our return address once your request is approved. Please use a tracked courier, as we cannot be responsible for returns lost in transit.

Damaged or wrong items

If your order arrives damaged or is not what you ordered, please email us within 48 hours of delivery with photos and an unboxing video, if available, so we can sort it out quickly.

Refunds

• Once we receive and inspect your return, we will email you to confirm whether it is approved.
• Approved refunds are processed to your original payment method within 7 working days. For Cash on Delivery orders, we will refund to your bank account or UPI ID.
• Original shipping charges, if any, are non-refundable.

Exchanges

Want a different piece instead? Mention it in your return request and we will help you exchange it, subject to stock.

Questions? Write to us at info@senshi.co.in. We're happy to help.